Return & Shipping Policy

Shipping & Returns Policy | Ohole Hair Co.

Enjoy fast and reliable shipping with Ohole Hair Co.! Orders are processed within 2-3 business days. Domestic shipping options include Express (2-3 days) and Flat Rate (5-7 days), while international delivery takes 7-10 days.

We accept returns on unopened products within 7 days of delivery. Items must be in their original packaging with seals intact. Refunds (excluding shipping fees) are processed within 48 hours of inspection. Exchanges are also available under the same conditions.

For questions, contact us at **support@oholehair.com**. Return Address:
Ohole Hair Co., 8 The Green, Dover, DE 19901.

Let us know if you need more help!

 

Here's the updated **Shipping/Return Policy** with the new address included:



SHIPPING / RETURN POLICY**

Thank you for ordering with **Ohole Hair Co.**

We ask you to keep your billing address and shipping address the same. We do not ship to P.O. boxes. Please make sure you're entering the correct billing address associated with your payment method. If you don’t enter the correct billing address, your card may not process the payment. If you see a pending transaction after a decline, it will fall off as it only shows an attempted transaction.



1. Processing, Shipping, and Handling
-Processing Time: 2-3 business days (Monday-Friday). Orders placed on Friday are processed the next business day (Monday).
- Domestic Express Shipping: 2-3 business days depending on your location.
- Domestic Flat Rate Shipping: 5-7 business days depending on your location.
- International Shipping: 7-10 business days depending on your location.
- All packages are delivered via FedEx (business days are Monday-Friday).

2. Tracking Number Updates*
Once your order ships, you will receive a tracking email. Shipping activity updates within 24 hours of receiving this email. Check your spam folder if it’s not in your inbox. If you haven’t received a tracking number within 3 business days of placing your order, please email us at support@oholehair.com.


3. Order Changes
To ensure fast delivery, orders are processed daily and cannot be altered or changed once payment is complete.

4. Returns Policy
We accept returns on unopened hair extensions within seven (7) days of receipt.
- The hair must remain unopened, unworn, and untampered with.
- Contact us at support@oholehair.com within the seven-day return period before returning your package.
- Returned extensions must be shipped in their original packaging with no defects or broken security seals.
- We are not responsible for any stylist attempting to color or dye the hair.


5. Refund Policy
Refunds (excluding shipping costs) are issued to the original payment method after inspection of returned products. Refunds are processed within 24-48 hours after confirmation.


6. Exchange Policy
Exchanges are accepted within seven (7) daysif the hair is unaltered:
- The security seal must remain intact.
- The hair must not be unwrapped, brushed, combed, worn, or altered in any way.

All sales are final for custom-colored products.


Return/Exchange Address
Ohole Hair Co.
8 The Green
Dover, Delaware 19901

Include a note inside your package with your order number and the reason for return. Customers are responsible for return/exchange shipping costs, and we recommend using a trackable shipping method as we are not responsible for lost returns.


Business Hours
- Monday-Friday: 10 AM-6 PM (Central Time)
- Saturday & Sunday: CLOSED

For any questions, contact us at **support@oholehair.com**.